Visual Inspection

The structure of the visual inspection process is one of the most important features that influence its

effectiveness. From the work process perspective visual inspection consists of several stages:

• visual “screening”/search for potential defects

• finding a defect (“detection”)

• defect classification

• a decision

that classifies a component, product or service. Each of the stages has an impact on the effectiveness of inspection. The first stage, when an object is visually examined by a man, requires vigilance, heightened the sense of sight to detect potential errors. In the first and second stage of inspection, when the level of inspector’s perception is of particular significance, appropriate working conditions and inspector’s knowledge about potential defects are absolutely required. In the third stage, based on his knowledge about the defects and classification criteria, the inspector makes the decision on the type of defect detected in the product. In the final part of the inspection process, the inspector decides if the product may be forwarded to further steps of the process, or if it should be separated from good quality products. Two of the four stages mentioned above (searching for defects and decision-making) seem to be of particular importance from the point of view of visual control. It turns out that they are most exposed to decision variability of the operators. In the inspection process, they may make two types of errors classify a good quality product as defective (FALS) and classify a defective product as good The likelihood of committing these two types of errors and the fraction of products that do not conform with requirements after the inspection process are the key indicators of inspection efficiency. There are many factors that affect the efficiency of visual inspection. Making the decision concerning the quality of inspected products requires not only specific knowledge of the industry but often also an individual approach to every inspected product and high sensitivity to defects. Relevant research shows that the efficiency of visual inspection is affected by independent factors and factors related to and dependent on man. These two main groups of factors can be divided into five categories, Technical factors are associated with the physical execution of visual inspection in the production process. They include, for example, factors related to the actual quality level, product features subject to inspection (their accessibility for visual inspection), to the standards, based on which the product is controlled, the availability of tools used during the inspection, etc. Psychophysical factors are associated with mental and physical conditions of inspectors. These include age, sex, intelligence, temperament, health condition etc. Research in this area aims at identifying the characteristics comprising the profile of the ideal inspector. The next group of factors affecting the effectiveness of visual inspection are organizational factors. These include support in decision-making during the inspection, acquiring inspector skills, number and type of inspections, information on efficiency and accuracy of conducted inspections, as well as stress factors influencing the inspector, such as time, consequences of incorrect assessment (no bonus, loss of company image, etc.). Workplace environment conditions are associated with the workplace, where the inspection takes place. Light, noise, temperature, as well as the organization of the workstation itself,  come under this The last group is related to the social environment, where inspectors work. The work often involves pressure from people, whose interest is contrary to the inspector’s work. For example, production staff (often colleagues) exert pressure expecting approval of their work (which is related to the payment of salaries, bonuses). In turn, employees of the management board may exert pressure to minimize reinspections of products with an unambiguous assessment.